Connecting over 7,600 lawyers around the world through a single digital platform

When Interlaw approached Calls9, they wanted to modernise how they managed their global legal network. They needed:

• An efficient way to improve internal communications with member firms.
• Connect clients with lawyers based in their local city or region who have the expertise they require. 
• To enhance the volume of referral activity and make the referral process more efficient, moving from manual, offline processes to more effective automated systems.
• A new easy-to-use website that would reflect Interlaw’s values and help users find the right lawyer for their needs.

We worked with the Interlaw team on a series of innovation workshops to understand their business context, the challenges they face and what the competitive landscape looks like. We identified what needs improvement and what the right solutions to their challenges are and created a digital transformation plan to help them build a digital product that would revolutionise their ways of working. 

Automating the referral process

Building on the Calls9 Nucleus Platform, we digitised the process of creating referrals globally. We turned a complex referral process, which was previously done via spreadsheets, into a series of simple forms with clear 'accept' and 'reject' buttons, along with displaying key metrics about the firm's referrals so they can see their referral data and figures at a glance.

Improving internal communications

Using Calls9 Nucleus, we deployed a Members' Portal to improve communication with member firms. Through this portal, Interlaw members can share and manage knowledge and information on the go using any device.

Enhancing customer experience

We designed and built a premium looking, SEO-optimised website that allows users to: 

• Easily find and connect with lawyers in their area and law firms to become a member and access the membership portal.
• Access and use the Interlaw Directory by browsing an interactive map of the network's global coverage. 
• Find key resources such as white papers, events and briefings.
• Access and use key services via the website, including the Interlaw Members' Portal.

Business Intelligence dashboards

To ensure Interlaw can measure the quality of client service and member firms' engagement, we deployed business intelligence dashboards that provide real-time insight into the activity across the network.
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These business intelligence dashboards aggregate key project, matter and financial information from across the network. This work was previously carried out manually. The technology from Calls9 now saves Interlaw hundreds of hours of work annually.