Quietroom

Empowering a communications consultancy with GenAI strategy and workforce upskilling

Quietroom

Quietroom is an insight-led communications consultancy that excels at making pensions, investments, and insurance accessible to people who need them. Working with every part of the financial ecosystem, their clients include pension schemes and providers, as well as asset managers, insurers and advisers.

01

The Challenge

As a leader in their field, Quietroom recognises the transformative potential of generative AI and joined Calls9's AI Fast Lane programme with a dual focus. They sought to:

  • Improve internal efficiencies across their operations, including how they plan and deliver their work as a communications agency.
  • Explore how generative AI could reshape client communications, allowing them to stay ahead of industry changes and provide cutting-edge advice to their clients.
02

The Delivery

To address these needs, we conducted a series of workshops focused on upskilling their team and creating a GenAI-enabled workforce. These workshops, attended by directors, account managers, consultants and writers, focused on:

  • Enhancing the internal writing process and improving workflow efficiency using generative AI tools.
  • Analysing and managing large document sets, helping Quietroom streamline their document-intensive processes.
  • Applications of GenAI in project management to optimise how projects are delivered.

These workshops are designed to culminate in a comprehensive AI strategy and playbook tailored for Quietroom, providing them with actionable steps to integrate generative AI into their operations and client services.

03

The Results

Through the delivery of the programme, we were able to:

  • Up-skill the Quietroom team
  • Provide clear direction on how to drive efficiencies with GenAI
  • Generate ideas on how they can engage with their clients with GenAI. 

The final AI strategy and playbook will ensure Quietroom is well-positioned to leverage generative AI for both operational and commercial success.

Quietroom
The AI Fast Lane programme was excellent. The team quickly got to grips with the nuance and complexity of our business. Their insights have shaped our view of where our industry is going and how we need to adapt to meet the changing needs of our clients. This programme has massively accelerated our work and broadened our horizons of what we thought was possible with generative AI.
Thomas Joy
Consultant
"
"